Hisense or Kogan TV Remote Broken? Exact-Match Replacement Guide (EN2B27, RCKGNTVT006)
If your Hisense or Kogan TV remote has stopped working, the fastest fix is usually an exact-match replacement rather than a universal remote — Hisense sets commonly use the EN2B27 remote, while Kogan TVs from JB Hi-Fi and The Good Guys typically pair with the RCKGNTVT006 (T006) remote. Both are cheap, ship pre-programmed for most models, and avoid the pairing headaches that come with universal remotes. Below we cover how to identify your exact model, what to try before you buy, and which replacement matches your TV.
Why won't my Hisense or Kogan TV remote work anymore?
Most "dead" remotes are actually a battery or infrared (IR) problem rather than a broken TV. Corroded battery contacts, a worn-out IR emitter, or a cracked case after a drop are the three most common causes we see reported by Australian customers. Before ordering a replacement, it helps to rule out the easy fixes — many people replace a remote that just needed fresh batteries or a clean contact.
If you have already tried new batteries and the remote still won't respond, or if buttons have become unresponsive or sticky, a full replacement is almost always cheaper and faster than a repair. Our existing guide on TV remote not working — 5 quick fixes before you buy a new one walks through the troubleshooting steps in more detail.
https://cdn.shopify.com/s/files/1/0419/0221/1226/files/batterymate-blog-post06-img2.png?v=1783810280How do I find my exact Hisense remote model (EN2B27 or similar)?
Hisense has used several remote families over the years, but the EN2B27 (also printed as EN-2B27) is one of the most common across recent LED and ULED television ranges sold in Australia. The model code is usually printed on a small label inside the battery compartment, alongside a secondary code such as RC3394402/01 or similar. Match this code against your replacement listing rather than relying on the TV's model number alone, since one remote design often covers dozens of TV models.
Our Hisense EN2B27 compatible remote is built to match this exact button layout and IR code set, so functions like input switching, VOD apps, and volume all respond the way the original did.
How do I find my exact Kogan remote model (RCKGNTVT006 / T006)?
Kogan TVs sold through Kogan.com and select retail partners commonly ship with the RCKGNTVT006 remote, printed on the label as "T006" or occasionally alongside a YDX137 reference code. Because Kogan sources TV panels and firmware from several manufacturers, always check this printed code rather than assuming based on screen size or year of purchase.
Our Kogan T006 replacement remote is matched to this exact code set, so it will control power, volume, source, and smart TV navigation buttons without any pairing procedure needed for most models.
Hisense vs Kogan remote: model code lookup
| Brand | Common model code | Where to find it | Typical TV range | Replacement needed |
|---|---|---|---|---|
| Hisense | EN2B27 / EN-2B27 | Label inside battery compartment | LED, ULED, VIDAA smart TVs | EN2B27 compatible remote |
| Hisense | RC3394402/01 | Secondary code under EN2B27 label | Same range, alternate print run | EN2B27 compatible remote |
| Kogan | RCKGNTVT006 / T006 | Label inside battery compartment | Kogan LED and smart TVs | T006 replacement remote |
| Kogan | YDX137 / G36 | Secondary code near T006 print | Same range, alternate suppliers | T006 replacement remote |
Do I need to program a replacement remote before it works?
No pairing or programming step is required for most Hisense and Kogan replacements — these are exact IR code matches, not universal remotes, so they work as soon as batteries are inserted and the remote is pointed at the TV's sensor. If a button doesn't respond, check that nothing is blocking the sensor window at the bottom of the screen and that you're within a few metres, since IR remotes need a clear line of sight.
This is different from universal remotes, which need a setup code entered on the TV before every function works correctly. Exact-match replacements skip that step entirely, which is one reason we recommend them over universal options when the model code is known.
How do I care for a replacement remote so it lasts longer?
A remote's biggest enemy in most Australian homes isn't heavy use, it's spills, dust, and batteries left in too long after they've died. Wipe the remote down with a dry or barely damp cloth rather than spraying cleaner directly onto it, since liquid can seep past the buttons and reach the circuit board underneath. If a drink does spill on the remote, remove the batteries immediately and let it dry fully for at least a day before testing it again, rather than powering through with damp contacts.
Battery choice matters more than most people realise. Cheap, unbranded AAA batteries are more prone to leaking once they're spent, and leaked electrolyte is one of the more common causes of corroded contacts inside remotes we see reported. Pulling batteries out of a remote that will sit unused for a few weeks — for example a spare bedroom TV — is a simple habit that avoids this problem entirely.
What if my remote works but the TV doesn't respond to some functions?
Occasionally a replacement remote will control power, volume, and channel functions perfectly but miss a less common button, such as a dedicated app shortcut or picture mode toggle. This is usually a firmware quirk on the TV's side rather than a fault with the remote itself, particularly on older Hisense VIDAA models that received software updates after the original remote was designed. Checking for a pending software update on the TV, accessible through the settings menu, occasionally resolves these mismatches.
If a specific button has never worked since day one on a genuine replacement, double-check the model code once more against the label inside the battery compartment, since Hisense and Kogan have both released minor revisions of their remote designs over the years that share a similar look but differ slightly in button mapping.
https://cdn.shopify.com/s/files/1/0419/0221/1226/files/batterymate-blog-post06-img3.png?v=1783810280Frequently asked questions
Will any Hisense remote work with any Hisense TV?
No. Hisense has used multiple remote designs across its VIDAA, Android TV, and older LED ranges, each with a different IR code set. Always match the code printed inside the battery compartment, such as EN2B27, rather than assuming a universal fit.
What is the difference between RCKGNTVT006 and T006?
They refer to the same remote — T006 is the shortened print visible on the remote's label, while RCKGNTVT006 is the full model code used in product listings. Both point to the identical replacement remote for compatible Kogan TVs.
Can I use a universal remote instead of an exact-match replacement?
You can, but universal remotes usually require entering a setup code and may not support every smart TV function, such as dedicated streaming app buttons. An exact-match replacement like the EN2B27 or T006 remote reproduces the original layout and functions without setup.
My replacement remote isn't turning the TV on. What should I check first?
Confirm the batteries are inserted with correct polarity and are fresh, then check for a clear line of sight to the TV's IR sensor with no glass cabinet doors or obstructions in the way. If the TV still doesn't respond, double-check the model code matches your TV's remote label exactly.