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Warranty Policy

Batterymate Australia

Terms & Conditions

Sold and delivered by Batterymate Australia (ABN 27 622 229 305)

Batterymate is an Australian owned business. Our warehouses are located in western Sydney.  

You will get factory direct prices on a massive selection of replacement batteries, chargers, accessories, laser toners and thousands of other items. 

Damaged / Dead on Arrival / Incorrect Items 

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right. 

Change of Mind Returns  
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For change of mind returns, your item must be in the same condition as you received it, unworn or unused,  with tags, and in its original packaging.  

Warranty 
Our goods come with guarantees and 36 months Australian Warranty. 

  • Covers any defects in materials used to manufacture your product
  • Covers any defects in workmanship under normal use
  • Covers any broken components under normal use

How to Return? 
To start a return, please contact us via email at contact@batterymate.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Based on 7001 reviews
83%
(5808)
8%
(544)
4%
(293)
3%
(184)
2%
(172)
Great service - great product

Great service - great product

Arrived on time and items were exactly as described.

Dyson battery

Good product and fast delivery

Happy

Thank you for your prompt service I am very happy, it came within a week and is working well 😊

Enjoyable product

Delivered in a timely manner, simple installation by cloning the code from my original remote. Would definitely recommend a satisfactory solution to my garage door.

Lighter adapter

Very good
Works well

Review

Great service, thank you got my product very quick

- The cable didn't work
+ Quick delivery time

Replace Battery for Dyson stick vacum

So far so good, works since Ive changed the batteries and is recharging well.

Old phone revival

New battery old phone, new again, happy days

4 x HEPA Filters for Dyson Cyclone V10 SV-12 Vacuum Cleaners

Happy

Happy with the service and product 😊

Great job

Purchased a Dyson battery and filter pack. All fitted and very happy with the service

Very pleased with Video Capture Device

The device is easy to use and produces a great result.

Dyson spare battery

Arrived quickly and was great. Does the job.

It is not brushless as promised

The saw you sent me is not brushless

Dyson replacement battery

Arrived quickly and worked perfectly! Thoroughly recommend.

Good price, good battery and good service.

8 Ton Hydraulic Terminal Crimper Cable Wire Force Tool Kit 9 Die 4mm-70mm

Prompt service

Very good service, prompt delivery at the right price.

Gift Cards

Buy Gift Card $10 - $500

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