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Free shipping for orders over $70 | Multi Award Winner
Free shipping for orders over $70

FAQ

Can I pick my battery / order from your store?

Yes, we are located at 21/47 Third Avenue Blacktown. Pick up must be arranged in advance by contacting our customer service team at contact@batterymate.com.au

 

How long will it take to receive my order ?

All orders are processed and dispatched within 24 hours. Standard delivery time frame is 1-6 days for normal post or 1-2 days for express post. 

 

What if I make a mistake and order the wrong battery?

Please start a return / exchange request here : https://batterymate.returns.starshipit.com/

 

What is the warranty returns policy?

All of our products are backed by a minimum 12 months warranty. Most of our high quality batteries are covered by 36 months of warranty. Please see Warranty Policy for more information. 

 

How do I change quantities or cancel an item in my order?

We aim to process all orders as soon as we can. Please contact our team at contact@batterymate.com.au to check if your order can be cancelled / altered.

 

How do I track my order?

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 

My product is missing parts.

Please contact us at contact@batterymate.com.au and send picture of the item.

 

How do I return my product?

Please contact us at contact@batterymate.com.au to start a return request.

 

I received the wrong product.

Please contact us at contact@batterymate.com.au and send a picture of the item.

 

What is your return policy?

Please see Return & Refund Policy

 

Do you ship internationally?

Yes, we do ship internationally.

 

What are my payment choices?

You can pay via all major credit cards, PayPal, ZipPay or Afterpay

Based on 7001 reviews
83%
(5808)
8%
(544)
4%
(293)
3%
(184)
2%
(172)
Great service - great product

Great service - great product

Arrived on time and items were exactly as described.

Dyson battery

Good product and fast delivery

Happy

Thank you for your prompt service I am very happy, it came within a week and is working well 😊

Enjoyable product

Delivered in a timely manner, simple installation by cloning the code from my original remote. Would definitely recommend a satisfactory solution to my garage door.

Lighter adapter

Very good
Works well

Review

Great service, thank you got my product very quick

- The cable didn't work
+ Quick delivery time

Replace Battery for Dyson stick vacum

So far so good, works since Ive changed the batteries and is recharging well.

Old phone revival

New battery old phone, new again, happy days

4 x HEPA Filters for Dyson Cyclone V10 SV-12 Vacuum Cleaners

Happy

Happy with the service and product 😊

Great job

Purchased a Dyson battery and filter pack. All fitted and very happy with the service

Very pleased with Video Capture Device

The device is easy to use and produces a great result.

Dyson spare battery

Arrived quickly and was great. Does the job.

It is not brushless as promised

The saw you sent me is not brushless

Dyson replacement battery

Arrived quickly and worked perfectly! Thoroughly recommend.

Good price, good battery and good service.

8 Ton Hydraulic Terminal Crimper Cable Wire Force Tool Kit 9 Die 4mm-70mm

Prompt service

Very good service, prompt delivery at the right price.

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