FAQ

Can I pick my battery / order from your store?

No, we currently do not have pick up facility.  We are fully focused on providing delivery to your door as fast as possible. All orders are shipped from our Sydney warehouse within 24 hours of receiving payment.

Can I arrange a time  for the item delivery?

All orders are processed within 24-48 hrs and ship within 1-7 business days. Orders are not shipped or delivered on weekends or holidays.

What if I make a mistake and order the wrong battery?

Please see Return & Refund Policy

What is the warranty returns policy?

Please see Warranty Policy

How do I change quantities or cancel an item in my order?

Please see How to Order

How do I track my order?

You will receive Shipment Confirmation email once your order has shipped containing your tracking number(s).

My product is missing parts.

Please see Return & Refund Policy

How do I return my product?

Please see Return & Refund Policy

I received the wrong product.

Please see Return & Refund Policy

What is your return policy?

Please see Return & Refund Policy

Do you ship internationally?

International shipping is limited due to Covid-19.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Please see How to Order.

What is the return policy?

Please see our Return & Refund Policy