Can I pick my battery / order from your store?
Yes, we are located at 21/47 Third Avenue Blacktown. Pick up must be arranged in advance by contacting our customer service team at contact@batterymate.com.au
How long will it take to receive my order ?
All orders are processed and dispatched within 24 hours. Standard delivery time frame is 1-6 days for normal post or 1-2 days for express post.
What if I make a mistake and order the wrong battery?
Please start a return / exchange request here : https://batterymate.returns.starshipit.com/
What is the warranty returns policy?
All of our products are backed by a minimum 12 months warranty. Most of our high quality batteries are covered by 36 months of warranty. Please see Warranty Policy for more information.
How do I change quantities or cancel an item in my order?
We aim to process all orders as soon as we can. Please contact our team at contact@batterymate.com.au to check if your order can be cancelled / altered.
How do I track my order?
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
My product is missing parts.
Please contact us at contact@batterymate.com.au and send picture of the item.
How do I return my product?
Please contact us at contact@batterymate.com.au to start a return request.
I received the wrong product.
Please contact us at contact@batterymate.com.au and send a picture of the item.
What is your return policy?
Please see Return & Refund Policy
Do you ship internationally?
Yes, we do ship internationally.
What are my payment choices?
You can pay via all major credit cards, PayPal, ZipPay or Afterpay
