I ordered a Complete Key Fob ,and received an empty shell (with no internal circuitry). I alerted Support via their web site & they replied with they replied with the requirement of my sending photos. I did so. then nothing back. I emailed asking for the correct item. eventually Henry got back with can I send it to your address"?. I replied Yes - of course , please do so immediately & please keep me updated" Still nothing - no correct order nor any update. I have emailed again asking what's happening, but silence... I had purchased a number of items from Battery mate prior to this.... BUT ... I'm cooling off on them now. I keep getting the constant spam sales emails from them, but I do not get satisfaction from the money that I spent for an incorrect item that they have shipped and subsequently dropped me. (except for the constant sales junk emails, as mentioned)